Frequently Asked Questions
Everything you need to know about our timeless pieces and services.
Do you offer international shipping?
Yes, we ship our jewelry worldwide. Delivery times vary by location, but most international orders arrive within 7-14 business days via tracked courier services.
How should I care for my Gatsby Jewellery pieces?
To maintain their brilliance, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided pouch and clean gently with a soft, lint-free cloth.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unworn condition with all packaging included. Please note that custom-made pieces and earrings are non-returnable for hygiene reasons.
Are your materials ethically sourced?
Absolutely. We are committed to sustainability and only work with suppliers who adhere to fair labor practices and ethical mining standards for all gemstones and precious metals.
How do I determine my ring size?
We provide a comprehensive sizing guide on our website. Alternatively, you can order a physical ring sizer from our shop to ensure a perfect fit before placing your order.
Do you provide a warranty on your jewelry?
Yes, all Gatsby Jewellery items come with a 12-month manufacturer's warranty that covers any defects in materials or craftsmanship from the date of purchase.